FAQ

When you finish the preparation conditions(water resource,electricity,air supply,production materials) according to our designed layout , please contact with our sales manager, we will dispatch engineer to you.

• Inspect and improve connection jobs together with your team .
• Guide your staff to operate machines , and explain how to operate and maintain machines .
• Collected your your comments on our machines , we will send feedback to our technical team to improve our machines continuously.

The customer should be responsible for the room, meals and board and the two-way air tickets and visa and fee as well the allowance 100 USD per day for each person. And should be also responsible for the engineer’s personal safety.

Note: Normally when your preparation is done,you can contact with our sales people and cooperate us to get the visa for the engineer and our engineer will be there within 15 days more or less.

We offer you high quality machines with 1 year guarantee and supply life-long technical support for free.

We are able to develop the machines according your requirements(material, power, filling type, the kinds of the bottles, and so on), at the same time we will offer you professional advice based on our 30+ years beverage machine industrial experience.

We have been certificated by the famous certification authority such as CE, ISO ...etc.

Yes, we have agents and after-service stations. We have service sites in Rwanda and Moscow, offering local technical support and after-sales service.

YES Turnkey project is available. We can help you to start a new beverage / water factory from A to Z.

We have reference project in most countries. After getting the permission of the customer who has brought the machines from us ,we will send you their contact information and arrange your visiting to their factory.

And you are always welcome to come to visit our factories, and inspect the machine running in our factory .We will be glad offer necessary supports on hotel booking, transportation, VISA application. OR you can get video of our reference running machine on our website too.

Standard export packing to ensure that the product packaging integrity and safety. ( Heavy products adopt export plywood case packing with waterproof film. Small products use thick carton packing waterproof film)

We will connect all machines in line make them running over 8 hours non-stop , then take and send testing videos. Or we could live video inspection.

We provide EXW,FOB,CFR,CIF ... etc delivery terms.

We accept TT / LC / Western Union.etc

We will send one year enough easy broken spare parts together with the machines together when delivery. During the warranty time, we will supply the spare parts with our cost price including and delivery fees.

Normally production time is around 30-60days , it depends on your ordered machines and quantity . The shipping time is based on your destination port.(Usually we use Shanghai port , Ningbo Port as loading port )

According your machines order,we will send one or two engineers to your plant,it will take about 15 days to 30 days.